WVH® - The People Behind The Service
Welcome to Part 1 of our two-part series, where we're introducing you to the faces behind The Wood Veneer Hub’s high-quality products and exceptional customer experience. In this post, you'll get to know our Customer Service, Sales, and Marketing teams, who bring dedication, expertise, and passion to every interaction. Stay tuned for Part 2, where we’ll introduce you to our Warehouse and Product Development teams!
At The Wood Veneer Hub, we're more than just a provider of wood veneer products; we're a team of dedicated professionals who are passionate about creating an unforgettable experience for each and every customer. Whether you’re contacting us for advice, making a purchase, or following along with our latest projects, every interaction is handled with care, expertise, and a personal touch. Let’s start by getting to know the people behind our Customer Service, Sales, and Marketing teams!
Customer Service: EPIC Every Day
Our Customer Service team lives by one mission: to deliver EPIC service—Empathetic, Personalized, Informative, and Communicative—day in and day out. They’re here to listen, understand, and make each customer interaction feel personal. Whether you're a DIY enthusiast seeking veneer tips or someone with a complex query, our team ensures you get the guidance and care you deserve. They’re more than just support—they’re here to make your experience seamless, informative, and truly memorable.
Sales: Building Relationships, Not Just Sales
More than just transactions, our sales team focuses on creating lasting relationships. They get to know you, your project goals, and your specific needs, offering tailored recommendations to ensure you feel informed and supported. From first-time buyers to seasoned professionals, our customers trust our sales experts to make their experience smooth and enjoyable, coming back not only for our products but for the meaningful connections they’ve built with us. We’re proud to work with a range of clients, from individual DIYers to large organisations like Evolution Sport, Manchester City Group, and Google, delivering the same dedicated service to every customer.
Marketing: Telling Our Story and Inspiring Yours
Our Marketing Team is the voice behind The Wood Veneer Hub’s brand, creating engaging content that informs, inspires, and connects with our audience. From crafting blog posts and social media updates to managing ad campaigns, this team showcases the beauty and versatility of our products to a wider audience. They’re dedicated to keeping customers informed and inspired, sharing DIY tips, design trends, and project ideas to make your wood veneer journey as creative and fulfilling as possible. Whether through a helpful how-to guide or a stunning product showcase, our Marketing Team makes sure our products are seen—and loved.
Stay tuned for Part 2, where we’ll introduce you to the Warehouse and Product Development teams—the hardworking crew making sure you receive only the best from The Wood Veneer Hub. These are the people who pick, pack, and ensure every product meets our high standards before it reaches your doorstep!