What preparation is needed before sticking on the panels?

Three things are needed to prep your stick-on wall panels. First, clean your walls with a dry cloth to remove dust and debris. Next, you should lay your stick-on panels out on the floor in your desired pattern. Finally, confirm your measurements and cut and panels that are too long.

How do you measure for wall panels?

Measuring for your stick-on wood panels is simple. You only need the length and width of your wall. Our planks are 127mm and 1180mm long. Depending on the size of your wall, and your desired arrangement, you may have to cut your planks down to fit your space.

Are they real wood panels?

Yes! All of our products are sustainably sourced and crafted with real wood. Don’t let the adhesive strips and easy-install fool you – these stick-on wood wall panels are fabricated with meticulous attention to detail and meet the highest quality standards.

Do you need to use adhesive to fit these panels?

The stick-on wood wall sheets come with their own adhesive strips. You don’t need any extra supplies to stick them on – just tools for measuring and cutting.

Refund policy

Cancellation, Returns & Refunds

All orders are carefully checked prior to dispatch. However, unfortunately, items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way please contact us within 5 working days of receipt. Refunds are given at the discretion of The Wood Veneer Hub management team. You can contact us via email, phone or mail using the details on the Contact Us Page.

If you are unhappy or no longer require a part of your purchase, we offer a full refund within 30 days of receipt. Your items must be returned to us in a re-sellable condition, in the original packaging with a copy of the invoice and Return Merchants Authorisation reference (RMA). Please write on your invoice the reason for the return:

Returned for refund
Returned faulty

Please note that we cannot accept returns if the product has been cut in any way, if any type of finish has been applied or if the product has been previously installed.

Please note failure to include your invoice and include your RMA will slow down the processing of your return. We do not cover the cost of return shipping if you have decided you do not like the product or there are slight colour differences to our website due to wood being a natural product.

If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item, then a refund will be made on the product minus the delivery cost.

Please note that our end-of-line, sale products and made-to-order products are non-returnable. If faulty, or they arrive damaged, please contact us in the first instance to discuss your options further.

WVH® Mirror Returns

Any damages, returns and exchanges must be reported to us within 5 days of delivery.

Images of the damage must be sent to [email protected] to begin the replacement process.

The original packaging is required to make the return, regardless of any damage. If the original packaging is unavailable for collection, £25 will be deducted from your refund to cover the cost of repackaging in all instances.

Once the return request has been reported to us, our carrier Fragilistics will be in touch to confirm the collection date. At this point, we will have also confirmed the collection cost with you if you are returning the mirror as it is no longer wanted/needed, which will be deducted from your refund - this will typically be £25, including VAT for each item.

The collection will only take place from the original delivery address.

Once collected, a refund will be processed within 7 days of the item arriving back with us.

All exchanges and replacements will take place at the time of collecting the unwanted/damaged goods.

You are welcome to return the mirror directly to us, however, if the item is damaged in transit, we are not liable, and no refund will be given.

WVH® Rug Returns

Any damages, faults, returns and exchanges must be reported to us within 30 days of delivery. Any defects can be reported in the first six months for consideration for a replacement, refund, or discount, but this is not guaranteed.

Images of any damage must be sent to [email protected] to pass to the supplier, to determine the level of damage or defect. This process may take 2-3 days to obtain feedback from the supplier on the damage/defect and to begin the return process. If no images are provided, we reserve the right to reject the return.

The original packaging is required to make the return, regardless of any damage. If the original packaging is unavailable for collection, wrapping the rugs in sturdy bin liners or strong plastic wrap will suffice. We hold the right to refuse a refund if the product is received damaged due to poor or no packaging used during the return. There is a flat rate restocking fee of £30, which we reserve the right to charge upfront or deduct from your overall refund.

Once the return request has been authorised, our supplier will contact DX, their approved returns courier, who will be in touch to confirm your collection date. If you do not respond to this communication from DX, the return will not go ahead.

The collection will only take place from the original delivery address.

Once collected, a refund will be processed within 10 days of the item's return to the supplier.

We cannot guarantee any exchanges or replacements will arrive at the same time as the collection. A separate tracking number will be provided for exchanges and replacements where relevant.

You are welcome to return the rug directly to us, however, if the item is damaged in transit, we are not liable, and no refund will be given.

WVH® Flooring Returns

Returned for refund
Returned faulty

Please note that we cannot accept returns if the product has been cut in any way, if any type of finish has been applied or if the product has been previously installed. We cannot accept returns for single planks of flooring, the return must be for the entire, unused pack.

Any damages, returns and exchanges must be reported to us within 5 days of delivery.

Images of the damage must be sent to [email protected] to begin the replacement process. Our team reserves the right to request images of each instance of damage if this is across multiple packs. We do not cover the cost of returns made unless the customer care team has identified the item as damaged or faulty.

Muratto® Returns

Muratto is a made-to-order product, and as such, returns and cancellations are not available. If you are experiencing an issue with your Muratto order, please contact our customer care team for additional support.