What preparation is needed before sticking on the panels?

Three things are needed to prep your stick-on wall panels. First, clean your walls with a dry cloth to remove dust and debris. Next, you should lay your stick-on panels out on the floor in your desired pattern. Finally, confirm your measurements and cut and panels that are too long.

How do you measure for wall panels?

Measuring for your stick-on wood panels is simple. You only need the length and width of your wall. Our planks are 127mm and 1180mm long. Depending on the size of your wall, and your desired arrangement, you may have to cut your planks down to fit your space.

Are they real wood panels?

Yes! All of our products are sustainably sourced and crafted with real wood. Don’t let the adhesive strips and easy-install fool you – these stick-on wood wall panels are fabricated with meticulous attention to detail and meet the highest quality standards.

Do you need to use adhesive to fit these panels?

The stick-on wood wall sheets come with their own adhesive strips. You don’t need any extra supplies to stick them on – just tools for measuring and cutting.

Terms of service

About Us
This website www.thewoodveneerhub.co.uk is owned and operated by;

Freed (Veneers) Ltd

Unit 8 Ouzel Industrial Estate
Grovebury Road
Leighton Buzzard
Bedfordshire
LU7 4ER

VAT number: 745383612
Registered in England 3917796

Email: [email protected]
Tel: +44(0)1525 851166
Fax: +44(0)1525 217858

If you need to contact us please use the details above.

For our Trade terms and conditions: Click HERE

About Us
This website www.thewoodveneerhub.co.uk is owned and operated by;

Freed (Veneers) Ltd t/a WVH

Unit 8 Ouzel Industrial Estate
Grovebury Road
Leighton Buzzard
Bedfordshire
LU7 4ER

VAT number: 745383612
Registered in England 3917796

Email: [email protected]
Tel: +44(0)1525 851166
Fax: +44(0)1525 217858

If you need to contact us please use the details above.

Making A Contract With Us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.

2.2 Once we have reviewed your order, we will email you again to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available or that we have made a pricing mistake, we will advise you of this by our email or phone number as set out in section 1. You will not receive an email confirming acceptance of your order, and there will be no contract between us.

2.4.a. We highly recommend that customers order a sample of our wood panels prior to placing a full order. This allows you to evaluate the product and ensure it meets your expectations in terms of quality, appearance, and suitability for your intended application. Wood is a natural material and inherently unique. As such, the tonal colours, grain patterns, and textures of the wood panels you receive in your full order may differ from the sample provided. Factors such as tree species, growth conditions, and the individual characteristics of each piece of wood contribute to this variability.

2.4.b. While we strive to provide samples that are representative of our wood panels, it is important to understand that the samples are only indicative. Variations in colour, grain, and texture are natural and to be expected in the final product. These variations are part of the beauty and character of natural wood and do not constitute a defect or reason for a claim or return.

2.4.c. By placing an order for our wood panels, you acknowledge and accept that there may be differences between the sample and the actual panels delivered. You agree that these natural variations do not provide grounds for rejecting the product or requesting a free-of-charge return or refund, except in cases where the product delivered is not in accordance with the agreed specifications or is defective in a manner that is not related to natural wood variations.

2.5 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and may not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled, they may require assembly by you.

2.6 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your mobile display, laptop or computer monitor's display of any colour will accurately reflect the colour of the actual goods.

2.7 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.8 As is the norm with all wood veneer factories, the size listed on the single wood veneer sheets is the average width of the sheet. This may be printed on a label that is on the single sheet. This average width is calculated by measuring the end of the sheet and the middle, to obtain the average. Tapering of veneer sheets is normal and part of the product, and does not constitute a product defect.

2.9 For panel orders placed more than six (6) months apart, it is highly unlikely that the panels will match perfectly with those from previous orders. This is due to natural ageing and batch differences in our wood veneer panels. If an order is placed more than one (1) year after the initial purchase, we cannot provide any guarantee of matching panels.

2.10 For customers requiring a consistent appearance in wood panels across multiple orders, we recommend purchasing the required quantity for the entire project at one time. This approach minimises discrepancies and ensures the panels come from the same production batch. If you anticipate needing additional panels in the future, please consult with our customer service team about ordering extra stock.

2.11 This contract is covered by English law.

2.12 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

How To Place An Order

3.1 You can use our website to place an order to a UK Mainland Address by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone, you can receive a quote by calling +44(0)1525 851166, where the team will send you a link to pay for the goods. We do not accept payment over the phone.

3.2 Carriage charges will be shown prior to you placing your order for UK Mainland orders. Please see section 3.8 for International shipping.

3.3 You will be required to pay for the goods in full at the time of ordering. Orders will not be dispatched until full payment has been received.

3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect, American Express, PayPal, or ClearPay. If you choose to pay via ClearPay, you agree to their Terms of Service, linked here. We do not accept payment over the phone.

3.5 Promotional prices only apply during the period stated, and cannot be used in conjunction with other discounts, unless otherwise specified.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.8 If you wish to place an order outside of the UK Mainland, please contact our sales team for a quote. This quote will not include any import or export costs, and it will be the purchaser's responsibility to comply with all import and export regulations and requirements, including fees.

3.8.b Where products are sold or shipped to destinations outside the UK Mainland, the purchaser is solely responsible for complying with all applicable import, customs, and tax regulations of the destination country. Any and all import duties, taxes, customs charges, brokerage fees, or other costs arising from the export or import of the goods shall be the full responsibility of the purchaser. The purchaser shall be responsible for paying any such duties, taxes, or charges directly to the relevant authorities. WVH accepts no liability for any delays, additional charges, penalties, or restrictions imposed by customs or other regulatory bodies.

Delivery & Carriage Charges

4.1 All delivery options will be calculated at the checkout stage for UK Mainland orders. See from section 4.16 for International Orders.

4.2 Our Acupanel Panelling delivery is free of charge to UK mainland addresses. This does not include the Acupanel Glow or Acupanel Accessories, for which delivery charges are calculated at checkout.

4.3 Express delivery is available at an additional cost, with prices starting from £25. Availability for this service may vary depending on your location and courier capacity, and is offered on a first-come, first-served basis.

4.4 Your order may arrive in more than one delivery, and may arrive in multiple boxes.

4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 8:00 am and 6:00 pm Monday - Friday. Note that some of our couriers will deliver later, but they will endeavour to take steps to liaise with you first to confirm delivery outside of these parameters.

4.6 Most of our products are relatively lightweight items.

4.7 Disposal of packing materials is your responsibility.

4.8 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to our warehouse. We reserve the right to charge you an additional re-delivery charge and storage fees.

4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

4.10 Please check the goods upon delivery - any goods found to be missing or damaged should be notified to ourselves within 5 working days via email.

4.11 If the goods are lost or damaged in transit, please let us know within 5 working days via email.

4.12.a Deliveries are made to the ground floor only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.12.b We endeavour to accommodate any special delivery requirements, but we cannot guarantee we will be able to comply on each occasion. If your delivery address is in a flat and the items need to be carried up more than 2-3 flights of stairs without the assistance of an elevator, you must notify us in advance. We will then communicate this requirement to the relevant courier to ensure they can accommodate your delivery. Failure to inform us of such requirements in advance may result in the courier being unable to complete the delivery, for which we cannot be held responsible. It is your responsibility to provide accurate delivery information and ensure accessibility for the delivery team.

4.13 Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, floods, storms, severe weather, acts of God, war, riots, civil commotion, malicious damage, the default of our suppliers, or other force majeure event. We will try to put things right as soon as possible; however, we are not responsible where this causes any delay or failure in delivering your goods.

4.14 We partner with DX (1-Man and 2-Man) for panel deliveries and DPD for smaller item deliveries. By placing an order with us, you acknowledge that delivery will be carried out by DX or DPD (depending on the product type), or such other courier service as we may select, and not directly by Wood Veneer Hub. While we strive to ensure timely and efficient delivery, we cannot accept responsibility for failed deliveries or any consequential loss, loss of profit, or inconvenience resulting from delivery issues that may arise during transportation.

4.14.a DX deliveries take place Monday to Friday between 8am and 6pm.

DX 1-Man Service:
This is a kerbside delivery only service. Drivers will deliver your goods to the nearest accessible point at the delivery address. Specific delivery time slots are not available for this service.
DX 2-Man Service:
This is a paid service (£25.00) available at checkout. The DX 2-Man team will deliver your items to a room of your choice and can carry goods up to 2–3 flights of stairs (where safe and accessible). A 2-hour delivery window will be provided on the day of delivery.
Please note: No AM, PM, or Saturday deliveries are available. This is typically a 48-hour service from dispatch, depending on your postcode.

4.14.b We use DPD for our smaller sample and veneer package deliveries.

DPD provides a next-day delivery service from dispatch, with delivery made to your door or in-hand, and a signature is required.
Customers can use the DPD app or website to update delivery addresses, add “leave safe” requests, or amend contact details.
If you require help making changes or adding requests that cannot be made directly through the DPD app, please contact the WVH Customer Service team, who can assist with amendments or service upgrades (subject to availability).

4.15 Our mirror collection is delivered by a third-party carrier, who will contact you directly regarding your delivery. They adhere to the aforementioned delivery terms and reserve the right to charge £25 for any redelivery attempts due to failure to provide an accurate address and contact details, which must include an email address and phone number. They reserve the right also to charge £25 if the order is cancelled after attempting delivery.

4.16 If you wish to place an order outside of the UK Mainland, please contact our sales team for a quote.

4.17 This quote will not include any import or export costs, and it will be the purchaser's responsibility to comply with all import and export regulations and requirements, including fees.

4.18 Where products are sold or shipped to destinations outside the UK Mainland, the purchaser is solely responsible for complying with all applicable import, customs, and tax regulations of the destination country. Any and all import duties, taxes, customs charges, brokerage fees, or other costs arising from the export or import of the goods shall be the full responsibility of the purchaser. The purchaser shall be responsible for paying any such duties, taxes, or charges directly to the relevant authorities. WVH accepts no liability for any delays, additional charges, penalties, or restrictions imposed by customs or other regulatory bodies.

4.19 Our Muratto product range is made-to-order in Portugal and may incur additional shipping fees. Any and all import duties, taxes, customs charges, brokerage fees, or other costs arising from the transport of the goods from Portugal to the selected delivery address are the responsibility of the purchaser. WVH accepts no liability for any delays, additional charges, penalties, or restrictions imposed by customs or other regulatory bodies.

Cancellation, Returns & Refunds

5.1 All orders are carefully checked prior to dispatch. However, unfortunately, items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way, please contact us within 5 working days of receipt.

5.2 If the item delivered is damaged upon delivery due to no fault of yours, please notify us within 5 days of delivery. We will promptly investigate the issue. Refunds are given at the discretion of the WVH management team. You can contact us via email, phone or mail using the details on the Contact Us Page.

5.3 If you receive an item that is damaged, please follow these steps to report this damage:

Email us at [email protected] with your order number.
Provide the quantity of damaged goods.
Include clear images of the damaged items.
Prompt reporting is crucial to ensure we can address your concerns effectively.

5.4 We accept claims for damages under the following conditions:

(i) Pre-Delivery and Delivery Damages: Damages that occur before or during the delivery process. Note that we are not liable for damages caused by third-party couriers. In such cases, responsibility lies directly with the courier.

(ii) Handling Damages by WVH: Damages that occur due to mishandling by our team before the delivery.

(iii) Damages Discovered Upon Unpacking: If you find any damages after opening the packaging, you must report them within 24 hours using any of our contact portals. Please do not cut, alter, or install the panel if you discover damage, as doing so will void any eligibility for replacements or refunds.

(iv) Manufacturing Defects: Manufacturing defects that become apparent within 30 days of delivery. Any claims for defects beyond this period will require you to prove that the item was faulty at the time of purchase or delivery.

5.5 While we handle each claim request on a case-by-case basis, we generally do not accept claims for damages under these circumstances:

(i) Customer Mishandling: Damages caused by the customer’s own mishandling of the product.

(ii) Damage During Fitting: Damages that occur during the installation process, where our installation instructions have not been followed.

(iii) Miscuts or Mis-Measures: Issues arising from incorrect cutting or measuring by the customer.

(iv) UV Damage: Damages resulting from exposure to direct sunlight if the panels were installed without the appropriate finishing varnish.

(v) Improper Cleaning or Maintenance: Damages caused by incorrect cleaning methods or the lack of proper maintenance as specified in the relevant technical sheet.

(vi) Improper Storage: Damages due to inadequate or improper storage conditions.

5.6 If your damage claim is accepted and you opt for a refund:

(i) WVH’s liability shall be limited to the refund of the purchase price of the damaged product;

(ii) We are not liable for any additional costs related to the order, such as fitting charges, scheduled work deposits, or loss of earnings; and

(iii) We do not cover any incidental or consequential damages beyond the product itself.

5.7 If you are unhappy or no longer require a part of your purchase, we offer a full refund within 30 days of receipt. Your items must be returned to us in a resellable condition, in the original packaging, with a copy of the invoice and a Return Merchants Authorisation (RMA) reference. Please write on your invoice the reason for the return:

(i) Returned for refund

(ii) Returned faulty - the customer service team will advise this, following a claim.

5.8 Please note that we cannot accept returns if the product has been cut in any way, if any type of finish has been applied or if the product has been previously installed.

5.9 Returns outside of the 30-day return period will incur a 10-15% restocking fee, and you will be required to send in images of the goods before a collection can be considered.

5.10 We reserve the right to reject your return if it is made outside the return period and is not in a condition we consider to be acceptable in our reasonable discretion.

5.11 Failure to include your invoice and include your RMA will slow down the processing of your return.

5.12 We do not cover the cost of return shipping if you have decided you do not like the product or there are slight colour differences to our website due to wood being a natural product.

5.13 If you are unable to arrange your return, we can collect the goods for you at an additional fee. The cost of the return is contingent on the total number and weight of the boxes.

5.14 WVH cannot be held responsible for items lost or damaged when being returned to us via our selected third-party courier or your own. Customers are advised to always obtain a receipt of posting and consider using a signed-for service.

5.15 If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item, then a refund will be made on the product minus the delivery cost.

5.16 Our end-of-line, sale products and made-to-order products are only returnable according to consumer law 14-day cool off period. If they arrive faulty or they arrive damaged, please contact our customer service team to discuss your options further.

5.17 Exchanges and replacements can be made on the same day as the collection of the unwanted/damaged items but as the collection and delivery are separate services, they will take place at different times.

5.18 We are not responsible for failed deliveries or errors made by the courier, but we will do our best to resolve the situation.

5.19 Once a return has been received, a refund will be processed within 7 days of the item arriving back with us.

5.20 With the WVH Mirror range, any damages, returns and exchanges must be reported to us within 5 days of delivery.

5.21 Images of the mirror damage must be sent to [email protected] to begin the replacement process.

5.22 The original packaging is required to make the return, regardless of any damage. If the original packaging is unavailable for collection, the return will not be accepted. The customer is responsible for repackaging the item and getting approval from WVH for the return to go ahead.

5.23 To return a mirror, you must communicate this to WVH within the dedicated time frame and be able to repackage the mirror in its original packaging. Once the return has been accepted, Collection will be arranged through a third-party courier, “Fragilistics”. Please note that WVH is not responsible for any damage that occurs during the return transit, and liability for such damage remains with the customer.

5.24 Fragilistics will be in touch to confirm the collection date. At this point, we will have also confirmed the collection cost with you if you are returning the mirror as it is no longer wanted/needed, which will be deducted from your refund - this will typically be £25, including VAT for each item.

5.25 Mirror collections are made from a third-party courier, and we can not guarantee the collection/delivery date.

5.26 We are unable to accept liability for any losses, including without limitation, loss of profit or income for collections and deliveries by Fragilistics, and do not offer compensation.

5.27 The collection will only take place from the original delivery address.

5.28 Once collected, a refund will be processed within 7 days of the item arriving back with us.

5.29 You are welcome to return the mirror directly to us, however, if the item is damaged in transit, we are not liable, and no refund will be given.

5.30 Muratto is a made-to-order product, and as such, returns and cancellations are not available. If you are experiencing an issue with your Muratto order, please contact our customer care team for additional support.

5.31 A selection of our panels are made-to-order, and as such, cancellations are not always available, and replacement wait times may be longer. If you are experiencing an issue with one of your made-to-order panels, please contact our customer care team for additional support.

6. Faulty Goods & Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing, providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you from having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, of one year.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility. However, upon inspection, we will refund your reasonable postage costs, provided that the goods are found to be faulty. If the goods are not faulty, we will return them to you, and you will be required to cover our reasonable postage costs.

6.5 Customers are required to inspect their items upon delivery and report any issues within five (5) working days of receiving the goods. This period is critical for addressing any concerns promptly and ensuring customer satisfaction. If a customer contacts us regarding an issue with their items after the five (5) working-day notification period has passed, WVH is not obligated to replace the order or offer a refund. Although we are not bound to replace or refund items reported after the advised time frame, WVH is committed to customer satisfaction. As such, any resolution provided under these circumstances will be offered at our sole discretion.

6.6 WVH reserves the right to evaluate each late-reported issue on a case-by-case basis. The provision of any form of resolution beyond the advised notification period is purely at WVH's discretion and should not be construed as a waiver of our policy or an entitlement for future claims. Any exceptions to this policy will be considered in cases where the customer can provide substantial proof that the issue was not detectable within the initial five (5) working days after delivery. Such cases will also be subject to WVH's discretion and evaluation.

6.7 All veneering surfaces and substrates should be cleaned before commencing any veneering. Failure to do so before installing our products renders any claims invalid as provided installation instructions have not been adhered to.

6.8 Items situated below a sink, covering a dishwasher, washing machine or other similar appliance should be protected against excessive water contact - please contact customer service for more information. Failure to do so may invalidate your warranty.

6.9 Items located/ installed near any source of heat, steam, direct UV or other possible external factors, should be protected either by heat deflectors, appropriate finishes or other suitable protection and/or for the product's longevity in those possible conditions. Please contact customer service for more information if specifically required. Failure to do so may invalidate your warranty.

6.10 The Acupanel Wood, Acupanel Colour, Acupanel Luxe and Flutto ranges are guaranteed for one (1) year from the date of delivery when installed using our WVH-branded screws and/or adhesive, and provided all installation instructions are followed. During this period, we will replace any defective panels at no additional charge. The tools, screws, and adhesives themselves have no warranty, but are required to achieve the one (1) year panel warranty.

6.11 If an item is no longer available, we will offer an alternative. However, our liability will be limited to replacing the faulty goods only, and we cannot guarantee an exact match. In this instance, you will have the option of a refund.

6.12 Where we replace faulty goods, you are responsible for their disposal if they have not previously been returned to us.

6.13 We are unable to guarantee an exact colour or grain match due to the nature of the product.

6.14 Due to the natural variations in wood and changes in production processes, orders placed at different times may not result in identical panels. We will make every reasonable effort to ensure that panels ordered within six (6) months of an initial order will closely match those previously supplied. However, exact matching cannot be guaranteed due to variations in wood grain, colour, and texture.

6.15 For orders placed more than six (6) months apart, it is highly unlikely that the panels will match perfectly with those from previous orders. This is due to natural ageing and batch differences in our wood veneer panels. If an order is placed more than one (1) year after the initial purchase, we cannot provide any guarantee of matching panels. The passage of time leads to significant changes in wood products, making matching increasingly difficult. In these instances, a refund would be recommended over a faulty goods replacement.

6.16 For customers requiring a consistent appearance in wood panels across multiple orders, we recommend purchasing the required quantity for the entire project at one time. This approach minimises discrepancies and ensures the panels come from the same production batch. If you anticipate needing additional panels in the future, please consult with us about ordering extra stock or consider the potential for variation in subsequent orders.

6.17 Customers acknowledge that due to the above-stated factors, WVH is not liable for any visual discrepancies between panels ordered at different times. It is the customer’s responsibility to account for these potential variations when placing orders over an extended period. Should you have any questions or need guidance regarding ordering additional panels, please contact our customer service team for assistance.

6.18 Muratto is a made-to-order product, and as such, returns and cancellations are not available. If you are experiencing an issue with your Muratto order, or believe it may be faulty, please contact our customer care team for additional support. Please contact the team via email with images of the issue within five (5) working days of receiving the goods. Replacement may not always be possible due to the made-to-order nature of the products.

7. Manufacturer’s Warranty

7.1. All goods purchased from WVH are covered by a manufacturer’s warranty, which safeguards against defects in workmanship and materials. This warranty ensures that the product meets the specified quality and performance standards as per the manufacturer's guidelines. The duration of the manufacturer's warranty varies depending on the product. Specific details about the length and coverage of the warranty for each product are provided at the time of purchase and can be found in the product’s documentation or on our website. If the duration is not specified, a default period of one (1) year from the date of purchase will apply.

7.2. The warranty is subject to the following terms and conditions:

The warranty covers products that are used and maintained according to the manufacturer’s instructions. This includes, but is not limited to, adhering to specified installation procedures, using the product for its intended purpose, and performing routine maintenance as recommended by the manufacturer.
The warranty does not cover damages or defects resulting from:

(i) Any issues arising from incorrect installation, including failure to follow the installation guidelines provided by WVH or the manufacturer;

(ii) Damage caused by misuse, abuse, neglect, or any modifications made to the product by the customer;

(iii) Damages due to exposure to extreme conditions such as high humidity, temperature fluctuations, or prolonged exposure to sunlight without appropriate protective measures;

(iv) Normal wear and tear, including minor cosmetic damages that do not affect the functionality of the product; or

(v) Any repairs or alterations carried out by unauthorised individuals or service centres.

7.3. To make a warranty claim, the original proof of purchase (receipt or invoice) must be provided. This document should clearly indicate the date of purchase and the product details. In the event of a warranty claim, customers must follow these steps:

(i) Notify WVH of the defect as soon as it is discovered. Provide a detailed description of the defect along with photographic evidence, if applicable.

(ii) The product may need to be inspected by WVH or the manufacturer’s authorised representative to determine the validity of the claim. This may involve returning the product to WVH or an authorised service centre at the customer's expense, unless otherwise specified.

(iii) If the claim is deemed valid, the manufacturer will, at their discretion, repair or replace the defective product. If a replacement is issued, it will be of equal or similar quality to the original product. The replacement or repaired product will be covered under the warranty for the remainder of the original warranty period.

7.4 The manufacturer’s warranty is limited to the repair or replacement of the defective product as outlined above. WVH and the manufacturer are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, including but not limited to, loss of revenue, loss of profits, or loss of business opportunities. If the product comes with additional warranties provided by third-party manufacturers or suppliers, those warranties are solely the responsibility of the respective third parties. WVH does not assume responsibility for such third-party warranties and any claims must be directed to the respective third-party provider.

7.5 The manufacturer’s warranty is non-transferable and applies only to the original purchaser of the product. It is not applicable to subsequent owners or users of the product.

8. Liability

8.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
8.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book the installation of the goods until you have received them and inspected them.

9. Promotions

9.1 Promotional prices only apply during the period stated, and cannot be used in conjunction with other discounts, unless otherwise specified.

9.2 SUMMER20 promotion.
The "SUMMER20" promotion is valid starting only from May 29, 2026. This offer applies exclusively to purchases made during the promotional period and cannot be applied to previous purchases, retroactive orders, or orders placed outside the stated dates. No price adjustments will be honoured before or after the promotion period. Certain product lines are excluded from the MAY20 Sale Event, including: Acupanel® Glow Decorative 6-Packs, Acupanel® Glow RGB LED Strip lights, Acupanel® Hydro Panelling, Acupanel® Fire-Rated collection, Acupanel® Luxe Plus Fire-Rated collection, Muratto® collections, WVH®Rugs, Warehouse Sale items, WVH® Mirror and veneer product lines.

9.3 WVH reserves the right to remove the sale at any time without notice.

MOBILE TERMS OF SERVICE

Last updated: Aug. 20, 2024

The WVH UK mobile message service (the "Service") is operated by Freed (Veneers) Ltd (“WVH UK”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to WVH UK’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of WVH UK through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with WVH UK. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to TWVH or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other WVH UK mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to TWVH or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.